Refund policy
Refund Policy
Last updated: September 8, 2026
Overview
We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we are here to help. Please read our refund policy carefully.
Returns
You have 30 days from the date of delivery to request a return. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by proof of purchase (order number or receipt)
Non-Returnable Items
Certain types of items cannot be returned, including:
- Digital products or downloadable items
- Perishable goods
- Customized or personalized items
- Items marked as final sale
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.
Late or Missing Refunds
If you haven't received your refund after 10 business days, please:
- Check your bank account again
- Contact your credit card company — it may take some time before your refund is officially posted
- Contact your bank
- If you've done all of the above and still have not received your refund, please contact us
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us.
Shipping Returns
To return your product, please contact us first for the return address. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
Contact Us
If you have any questions about our Refund Policy, please contact us:
📧 Email: support@Ombrixfy.store